Order Processing

cp-e™ will not charge your credit card until your order is ready to ship. The cut off time for rush orders is 1PM EST. Once your order is processed, you will receive an email including a copy of your invoice and the tracking number for your package. Please make sure that sales@cp-e.com is not blocked by your email provider.

First Time Customers

cp-e™ requires that first time customers have a matching billing and shipping address. This protects both cp-e™and the customer. The billing and shipping address need to match or the shipping address must be a bank ‘verified’ address. This is only for first time customers and future orders do not need to undergo this process.

Signature Confirmation

By deafault all of our orders are shipped with an indirect signature required. If you would prefer to have your order ship without a signature, please let us know prior to your order being processed. If you elect to waive the signature confirmation, cp-e is not responsible for lost or stolen orders. We strongly recommend that all customers use signature confirmation.

International Orders

All international orders are shipped via USPS unless they do not meet size restrictions. These larger packages are shipped via FedEx. If you would like a quote for shipping please contact us. Your country may impose duty fees, or other taxes based on the product origin and/or value of your order. These fees and taxes are the responsibility of the recipient not cp-e™ For more information on these fees and taxes please contact your local Import/ Customs authority. All cp-e parts are tested for perfect fitment on USDM spec vehicles, some international vehicles may have differences that impose fitment issues. Fitment is not guaranteed on non-USDM vehicles. cp-e™ is not responsible for errors in pricing on this web site. All prices are in USD and are applicable to the United States of America only.

Sales Tax

Customers that reside in or have items shipped in the state of Maryland are subject to the state sales tax of 6%.

Returns

Returns are subject to an 18% restocking fee. Shipping costs, including insurance, are prepaid by the customer.

Refund, less restocking fee, is available for a return authorized by us on or before the 30th day from the date of invoice. For return authorized on the 31st day or later from invoice date, cp-e is pleased to provide a Merchandise Credit to apply to future purchases. Any product returned without prior authorization will be subject to Merchandise Credit only.

Before any product is returned, please contact cp-e™ by email or phone. Please note merchandise must be unused. After submitting your request for a return product should be sent to:

Custom Performance Engineering
Invoice#:
6802 Mid Cities Ave
Beltsville, MD 20705

Your invoice number must be visible on the outside of the package for proper return processing. As well as contact details and information regarding the return, inside the package. Failure to follow the procedure above may result in a loss of product and delay your refund.

Availability

Certain items listed on this site are limited in quantity and may not be available for immediate delivery.

Mispacks

If you suspect that your order is missing items or that you received an incorrect item, please notify cp-e within 7 days of receiving your order.

Damaged Products

If you suspect that your order contains a damaged item, please notify cp-e within 7 days of receiving your order.

Coupon Codes

Only a single coupon code may be used per order. We will not accept orders that have more than one coupon code.

Warranty

cp-e™ prides itself on the production of quality parts. All of our parts come with a lifetime warranty against defects in workmanship or materials for the original purchaser for the production lifetime of the product. This lifetime warranty does not cover non cp-e™ parts. Any claims with non cp-e™ products should be filed with the manufacturing company. Claims on some products, such as engine blocks, cylinder heads, and SAFEseal™, will be taken on a case-by-case basis as these are considered wear items. You must provide us with a copy of your invoice as proof of purchase. To submit a warranty claim, send us a message.

cp-e™ is not responsible for or the cost of uninstalling or reinstalling the product needing warrantied. cp-e™ is also not responsible for or the cost to rent a customer a vehicle while cp-e™ repairs or replaces the warranted product. In the event that a defect occurs cp-e™ will repair the item. If the item cannot be repaired cp-e™ will then replace the item. Shipping and handling charges both to and from cp-e™ will be handled by the customer. Any discontinued products or items no longer in production will not be warranted. This includes products such as the Standback, Full Control Flash, and all other electronic or software products.

Engine Program Warranty

Limited Lifetime warranty Warranty requires inspection of the full long block. Only offered if the short block is professionally installed. Must provide proof of proper maintenance. Including changing oil every 3,000-5,000 miles. cp-e is not responsible for any labor costs associated with removing your motor. Customer is responsible for any labor costs incurred by cp-e for inspecting a block that proves to be free of issues or damaged by a customer installed component.

CARB Approved

cp-e™ parts are manufactured for off-road use only. None of our parts carry CARB approval and should only be used on off-road vehicles.

Copyrights and Intellectual Property

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Do cp-e™ Parts Void Your Warranty?

Nope. Your dealer cannot deny you service do to a cp-e™ cat back exhaust, intake, or motor mount. The use of cp-e™ parts is protected under the Magnuson-Moss Warranty Act of 1975 and WILL NOT void your factory warranty. Not all cp-e™ parts are legal in every state. Check with local authorities before installing parts on your vehicle. For more information, the entire Magnuson-Moss Warranty Act of 1975 can be found here.